Frequently asked 
questions

Common Questions

Wally Moon is your digital healthcare destination for a variety of conditions. The Wally Moon platform can provide virtual medical visits with Doctors and arrange low-cost, quality prescription therapies, if appropriate. We do all of this in a patient’s most comfortable environment, their home. We not only specialize in conditions that can cause embarrassment for patients but also offer acute, subacute and chronic disease care as well. All of our doctors are based in the United States. The doctors will conduct a thorough review of each patient and prescribe medication therapies when appropriate. Our vision is to provide affordable, accessible, quality healthcare solutions for individuals and communities nationally. With an ever-growing product offering Wally Moon can deliver a wide range of care regardless of insurance coverage at a fraction of our competitors’ prices. Take a look around and find out for yourself. All of this with free shipping and a convenient online experience that can’t be matched.

Utilizing the Wally Moon platform is quick and easy. Just choose the therapy you believe that you may need, click “GET MY VIRTUAL VISIT” and answer a few medical questions. Our U.S. based doctors will then review your information and prescribe medications when appropriate. You will hear back from one of our doctors in usually less than 24 hours. In certain States, a video consultation or phone consultation may be required. One of our doctors will contact you and complete your consultation via the method required by your state.

In most cases, you may be eligible for a consultation at no-cost included with your order. If medication therapy is appropriate, you will be able to purchase it through the Wally Moon platform at far lower costs than even cheaper than your local pharmacy.

Our GLP-1 weight loss treatments offer exceptional value. Semaglutide starts at just $199 per month, and Tirzepatide starts at $299 per month.

Our convenient treatment plans include free FedEx 2-Day shipping, unlimited doctor messaging, free follow-ups, and essential injection supplies.

Not only is the program more affordable than a personal trainer, but many of our customers have reported spending less on food when in treatment.

Treatment Questions

Some of the more common side effects include: Nausea, Vomiting, Diarrhea. Side effects can often be mitigated by correctly titrating your dosage upward, so you’ll want to ensure that you are taking the medication exactly as prescribed by your provider to minimize risk of side effects. Anti-nausea medications such as ondansetron (generic Zofran) are also helpful to assist in mitigating nausea and are included free with the program.

 

Low blood sugar levels (hypoglycemia) are a more serious risk linked to the GLP-1 class of drugs. But the risk of low blood sugar levels often only goes up if you’re also taking another drug known to lower blood sugar at the same time, such as sulfonylureas or insulin. The GLP-1 class of drugs isn’t recommended if you have had a medullary thyroid cancer, had pancreatitis, multiple endocrine neoplasia or any family history of these diagnoses, or are pregnant or nursing.

Please discuss your previous prescription and dosage with your provider during your medical intake process when enrolling and if medically appropriate, your provider will coordinate your dosage accordingly.

We do not accept health insurance. We believe an individual’s access to quality care should not depend on a third party’s opinion. Wally Moon has removed the barriers traditional insurers can cause and replaced them with transparency and convenience. Our prices for your doctor consultation and medication are industry-leading and oftentimes cheaper than actually using insurance.

Yes. Each doctor you interact with is licensed to prescribe medicine and treat patients in the state where you live in. This allows you to get the medications you need hassle-free and on your schedule.

The following pharmacies may fill your prescription based on the therapy and medication

DIRX
1 Tower Center Blvd #23
East Brunswick NJ 08816
Tel: 833-347-9329

RX Compounding Store
8950 SW 74th Court
Suite 101
Miami, FL 33156
Tel: 786-803-8947

Curexa Pharmacy
3007 Ocean Heights Avenue
Egg Harbor Township, NJ 08234
Tel: 855-927-0390

ProMed
2421 Aldine Mail Rte Rd b,
Houston, TX 77039
Tel: 281-372-8522

You will be billed for your medication when the medication is shipped based on the treatment plan you select.

Yes. We take protecting your information seriously. Please read our Privacy Policy for details.

We treat patients 18 years of age and older. If you are younger than 18 years of age, please seek treatment from a local primary care physician.

In case of an emergency please call 9-1-1.

State regulations require that our medical providers see who we are treating. That is why we may ask you to take a picture of yourself and your photo ID.

Ordering

Wally Moon offers service in the United States only but based on the therapy and medication being prescribed, there may be restrictions based on state. This will be disclosed and confirmed per therapy and as part of the intake process. In the following states California, Massachusetts, Rhode Island, and Vermont the following physicians will be assigned to you:
Dr Jeffrey Shellenberger and Dr Marc Serota.
Rhode Island: Dr Marc Serota MD17024
Vermont: Dr Jeffrey Shellenberger 042.0015585-COMP
California: Dr Jeffrey Shellenberger C160558
Massachusetts: Dr Jeffrey Shellenberger 290752

No. Your medication will ship via Rush No-Contact delivery, a signature is not required.

You can change your method of payment at any time. Login to your Wally Moon account and follow the prompts.

Click on the “Contact us” section of this site and create a ticket. Our team will then review and get back to you to resolve your inquiry.

Once you complete the online visit, you’ll hear back from one of our US-based doctors in 24 hours (some States will require a live chat or video consultation). Orders will then be sent to the dispensing pharmacy and shipped.

Login to your Wally Moon account and update your shipping address at any time. Once your medication is shipped and delivered, you can change your address for all future shipments.

Returns

Login to your Wally Moon account and reorder or cancel at any time. You will be contacted before your medication is to be refilled and billed to your credit card. Your medication will then be shipped.

Federal and State law do not allow medication returns. Therefore, all sales are final. If you have a specific concern, please create a ticket in the “Contact us” section and we’ll get back with you.

More questions about the treatments, delivery, or prescription?
Reach out to support@www.wallymoonmd.com